Delivery / Shipping Policy - updated Jan 2021:

Processing time:
Every piece is made to order and ready to ship 3 within working days after purchase, unless otherwise stated.
UK Delivery:
UK shipping is by Royal Mail 1st Class Signed For or Special Delivery. Estimated delivery is 1-2 working days after dispatch and will require a signature on delivery.

International Shipping:
Estimated delivery is 5-7 business days from dispatch.
International shipping uses Royal Mail International Tracked & Signed - this provides a tracking code and confirmation of delivery and will require a signature on delivery.

Customs:
Customers buying outside the UK are responsible for any and all fees levied by taxes or customs. I cannot be held responsible for shipping delays due to items being held by customs.
Once shipments have been dispatched I cannot take responsibility for their delivery.

Australia: 
Precious metal jewellery is a prohibited import to Australia and therefore I cannot send any items to Australia. Further information can be found on the Royal Mail website where you can view a full list of prohibited and restricted items https://www.royalmail.com/australia

WHAT TO DO IF YOU THINK YOUR ORDER HAS BEEN LOST IN THE POST
Sometimes the post is a little slower than expected, especially during holidays. Most items arrive within two weeks. If yours hasn’t, please get in touch so we can investigate further.
If your delivery address is outside the UK, please allow a little longer and get in touch if your order hasn’t arrived within four weeks.
Once shipments have been dispatched I cannot take responsibility for their delivery. 

RING RE-SIZING

For band rings with no stone settings one size up or down: Free, just send it back without the ring box. You must cover the postage cost to return it to me and I will cover the cost to send back to you again. I will resize and ship your ring again within 3 business days of receipt. (UK only).

For band rings with no stone settings and more than one size: A minimum fee of £10 will be applied. Please contact me to arrange payment before returning your ring. Once paid just return the ring without its box. I will alter the ring and send it back to you as soon as possible. During busy periods this may be upto 2 weeks.

For rings with stone settings: Please contact me to request a quote for resizing.

Resizing service only available for Aimi Cairns Jewellery rings.


COMMISSIONS / CUSTOM ORDERS

PRICE
• Price quoted is valid for 4 weeks from issue date.
• Payment is required in full before commencing work. If payment is not received within this time the order will be cancelled.

CANCELLATION
• Upon receipt of payment the design is final and cannot be altered. Any amendments are subject to a new quote to cover additional cost for re-design, materials already purchased and consumables used.
• Cancellations and returns are not accepted on commissions or custom orders unless the piece is faulty. Customer must provide photos of the fault and return the item before a refund can be processed.

RE-SETTING GEMSTONES
• Where the customer has provided precious or semi-precious stones to be used, high quality photographs will be taken by me before removing or resetting the stone(s). This can be used to verify the stones provided.
• It is the responsibility of the customer undertake independent valuation and verification of stones prior to work being carried out.
• The customer should be aware that there is a risk of stones becoming damaged during the process of removing and resetting them. Every care will be taken to protect stones however even a small amount of pressure on a weakened stone can cause it to crack, chip or crumble. The customer provides all gemstones at their own risk.