FREE UK delivery by Royal Mail
For international orders I use Royal Mail's international 'Track and Trace' parcel service. I will send your item from a British Post Office who then pass the parcel to your countries mail service for delivery.
It often takes 10-25 days to USA, Canada, New Zealand, Australia. Track and Trace appears to be a safe and reliable, service but your parcel is not insured against loss nor guaranteed to arrive at a certain time and there always a chance there will be delays at customs.
If there is a problem I will do all I can to help but I can't be responsible for delays as Its not within my control.
The buyer is fully responsible for any customs duties, should they be charged.
Countries have their own rules, so please find this out before you buy.
I will always pass on the 'tracking number' to you once the parcel is sent.
DELIVERY DISCLAIMER
I am sorry, but I cannot be held responsible for an item not arriving in time for a specific event - if you are at all concerned, please contact me BEFORE ordering. I always keep customers informed when items are posted.
Lost Parcels:
If for some reason your order has not been delivered, please contact me as soon as possible. Please don't leave it more than 42 days as some as delivery companies have cut off points, after which I won't be able to find out what's happened. After 90 days I won't be able to offer a replacement or refund.
I use Royal Mail's International Track and Trace Service. I will give you your parcel tracking number. Please keep an eye on your parcel so that you'll know when it's likely to be delivered to your address as you will need to sign for it. Unfortunately I cannot give a refund if your postal carrier has tried to deliver and you have not collected your parcel.
Should your parcel be delivered back to me due to non collection, I will cover half the value of the return postage.
PRIVACY POLICY Complies with the European General Data Protection Regulation (GDPR)
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
1. INFORMATION I COLLECT
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.
2. WHY I NEED YOUR INFORMATION & HOW I USE IT
I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
3. INFORMATION SHARING & DISCLOSURE
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy. I share information with Etsy as necessary to provide you with my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
- Data Retention. I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for up to 6 years (as required by UK tax law).
- Transfers of Personal Information Outside the EU. I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
4. YOUR RIGHTS
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Apart from exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
5. HOW TO CONTACT ME
For purposes of EU data protection law, I, K Horsfall, am the data controller of your personal information. If you have any questions or concerns, you may email me at: kal@kalsreturnjewellery.co.uk
Alternately, you may write to me at:
K Horsfall, Tiddlywink Cottage, Eyton, Leominster, HR6 9PU