We accept PayPal, Etsy gift cards and credit cards. If you want to send us a check or money order, that is perfectly fine. Right after it clears we will send you your item.

If you want to return an item because you don't like it or it just doesn't work, we completely understand. Please let us know within 10 days of receiving your order. The gold and silver market values change so rapidly and on a daily basis, that's why the 10 days is important.

Custom or personalized items are non-refundable.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Please see our sizing policy below for details about resizing.

Processing Times (how long it takes to make your item) are about 2-3 weeks right now. If you are in need of guaranteed or expedited shipping please contact me prior to purchase.

Our Shipping Costs Are:
$ 4.00 for Domestic U.S.A.
$7.00 to Canada - Please See Customs/ VAT / Import Duty Tax Below
$ 9.00 to Everywhere Else - Please See Customs/ VAT / Import Duty Tax Below

We typically use USPS First Class Mail for domestic orders. It has tracking and we can insure it if needed. It's brilliant really! Your package shows right up in your mailbox. We have found it's the most cost effective way to safely ship.

If we are using USPS first class international there's usually tracking after it leaves the U.S.A. Please let us know if it doesn't show up after 2 weeks so we can get to work trying to find out where it is. We will usually insure international packages. USPS first class international has been really great with only a few exceptions.

UK Customers:

Please be aware of the Custom Fees for your country. If you refuse the package and it is sent back to us, we will refund your order but will not refund the shipping charge.

Any customs, tariffs, taxes or other fees specific to your country are the full responsibility of the buyer. We understand those customs fees are a pain and we never know how much they will be. Please be certain that your mailing address in Etsy and Paypal are up-to-date, it really helps. Delays in customs are beyond the control of the USPS and Love The Bugs. Still we've had great luck with packages arriving safely and timely. Plus, you have us and we take care of you no matter what.

UK Customers:
Please be advised that purchases coming into the UK are charged a 20% VAT when the cost of the item is over £15. There is also an £8 handling fee from the UK post office. They are pretty strict on it and few escape this tax :-(

Our beloved customers are the heart of our business, which is why we strive to care for you like family. Oftentimes, better! We want you to know that we have your back and if you need to make a return we will respond right away. If you have questions or concerns we encourage you to start a conversation with us. The most important thing is that you are taken care of. We are on your side and won't let you down.

Shannon sends every ring order a free ring sizer because we want you to get the perfect fit. In our shop we live by the moto: Measure twice, cut once.
If necessary, we will happily resize your ring once, free of charge if it is within one size of what you ordered and you contact us within 10 days of receiving your order. We will happily resize it for free; however, you will be responsible for shipping both ways.