"I ordered an off billet & latigo for my husband's saddle. The leather quality & workmanship were impressive. Unfortunately, the color wasn't as I anticipated & didn't match the saddle. My husband has OCD so while the color difference wouldn't bother most people, I knew from experience he would stress every time he looked at it. People who don't have OCD, or aren't around it, don't realize the depth of stress it can inflict on those who suffer from it. When I contacted the owner of the company regarding the color issue, she immediately offered a refund. The problem with the color was in no way her fault yet she remained helpful, gracious & professional. The refund was issued immediately after she received the return. I'll do business with this shop again because of the quality of their items & the excellent customer service."
Saddle Cinch Latigoes or Cinch Straps, 3, 6, 8 foot Billets, Full Grain USA Harness Leather, Black, Light Medium & Dark Oil Brown